❔FAQ's

I need help

No problem, if you didn't find what you were looking for in the help tab 'just to the lower left' of the dashboard. Reach out to us via the support chat at the bottom right.

I have connected my domain but it's still not working?

We understand that this can be a bit frustrating and we're here to help. Please be aware that it usually takes up to 24 hours for the domain propagation process to be completed, after which your domain should start working properly on your site.

Still nothing after 24 hours... To fix this, remove the domain from Spacecrate and then re-add it. This should bring it up to date.

If you are unable to solve the problem, contact us using our support chat. We'll be more than happy to assist you.

According to my site, it isn't secure?

Stay calm, it looks like there might be a problem with your SSL certification. Just send us a message in the support chat about which domain is having issues and our team will get it fixed for you quickly.

I have exceeded the maximum number of subscribers allowed?

Congratulations on the growth of your list! If you would like to take out the alert, go to your billing area and select a plan based on the size of your list.

What does the future hold in terms of updates?

If you're looking to keep up with our progress and the latest developments, please check the Roadmap. That's where we list all of our updates so you can be informed on what's changed. We strive to keep pushing forward and increasing the standards of quality!

All the updates are posted there and updated regularly.

If I've enjoyed using Spacecrate, where can I leave a review?

We truly appreciate our users and value their feedback.

If you'd like to provide your testimonial, please send us a link for videos or write a review on Google, which we can add to our website.